How to maintain the sustainable development of a business platform : a case study of Pinduoduo social commerce platform in China

Zhao, W ORCID: https://orcid.org/0000-0002-0617-5915, Wang, AQ ORCID: https://orcid.org/0000-0002-7885-7667 and Chen, Y ORCID: https://orcid.org/0000-0001-5123-1624 2019, 'How to maintain the sustainable development of a business platform : a case study of Pinduoduo social commerce platform in China' , Sustainability, 11 (22) , e6337.

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Abstract

At present, the ‘platform business model’ has indicated innovative potentials not just in traditional industrial sectors such as telecommunications, IT and retail, but also other sectors like social commerce. However, ‘Platform’ is not static as it is firmed at the beginning. Using Pinduoduo as a case study, this research conducts in-depth interviews and surveys in China to analyze the dynamic change of the platform provider’s role for successful platform operation via the lens of platform business models. As a “2.0 generation eCommerce platform”, Pinduoduo platform has become the largest social commerce platform in China with continuous growth at a high speed. The study found that stabilisation of the platform has experienced two stages: spread and evolution. At the spread stage, the role of platform provider focuses on forming “incentive to participants” through “Low price + Social contact” strategy and “Gamification + brand channel” strategy. At the evolution stage, the provider’s role is transformed into manager of products/services quality and revenue structure. Pinduoduo’s quality control is composed of three levels, including front-end quality control, middle-end quality control and back-end quality control. Besides, platform revenue structure strategies are sponsor-type. The purpose of this study is to enlighten the current players in the market on how they might utilize the underlying rationales in framework to further develop their platform business models. From the perspective of a platform, sustainable development of a theoretical framework is proposed based on these findings to facilitate future research in this area.

Item Type: Article
Additional Information: ** From MDPI via Jisc Publications Router ** Licence for this article: https://creativecommons.org/licenses/by/4.0/ **Journal IDs: eissn 2071-1050 **History: published 12-11-2019; accepted 29-10-2019
Uncontrolled Keywords: platforms business ecosystem, social commerce, sustainability platform, case study
Schools: Schools > Salford Business School
Journal or Publication Title: Sustainability
Publisher: MDPI
ISSN: 2071-1050
Related URLs:
Funders: Shaanxi Province Social Science Fund Project, Shaanxi Province Association for Science and Technology Project
SWORD Depositor: Publications Router
Depositing User: Publications Router
Date Deposited: 14 Nov 2019 10:08
Last Modified: 16 Jun 2020 11:12
URI: http://usir.salford.ac.uk/id/eprint/53030

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