Professional Service Operations Management : sustaining the discipline?

Reid, I, Bamford, D, Bamford, J, Papalexi, M, Dehe, B and Abualqumboz, M ORCID: https://orcid.org/0000-0002-1681-2930 2016, Professional Service Operations Management : sustaining the discipline? , in: 23rd EurOMA Conference : Interactions, 17th - 22nd June 2016, Trondheim, Norway.

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Abstract

Operations management (OM) theory suggests that professional services have some distinct operational challenges. There is an emerging consensus that professional services are changing, due to the socio-economic and political climates in which they operate. In order to investigate these issues a systematic literature review was undertaken. This paper makes a contribution by exploring the OM literature encompassing two decades of publications in terms of value, in relation to operational effectiveness within the ‘professions’. The analysis of the sample suggests a potential methodological mismatch between the core theoretical frameworks, exploring features of effectiveness and efficiency across the professions. This paper makes a contribution through a reflection on theories in the area of Professional Services Operations Management.

Item Type: Conference or Workshop Item (Paper)
Schools: Schools > Salford Business School
Journal or Publication Title: 23rd EurOMA Conference
Depositing User: USIR Admin
Date Deposited: 05 Jun 2020 14:54
Last Modified: 05 Jun 2020 15:00
URI: http://usir.salford.ac.uk/id/eprint/57187

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