The business value of BIM for asset owners : a cross case analysis

Munir, MY ORCID:, Kiviniemi, A, Jones, S and Finnegan, S 2020, 'The business value of BIM for asset owners : a cross case analysis' , Journal of Facilities Management, 18 (5) , pp. 469-486.

PDF - Accepted Version
Available under License Creative Commons Attribution Non-commercial 4.0.

Download (897kB) | Preview
Access Information: This author accepted manuscript is deposited under a Creative Commons Attribution Non-commercial 4.0 International (CC BY-NC) licence. This means that anyone may distribute, adapt, and build upon the work for non-commercial purposes, subject to full attribution. If you wish to use this manuscript for commercial purposes, please contact


Purpose – The purpose of this paper is to investigate and identify the activity systems that drive Building Information Modelling (BIM) business value in Asset Management (AM). The utilisation of BIM has widened in scope, functionality, flexibility and interoperability to support the AM business process. However, research concerning BIM business value in AM has been inadequate despite its considerable potential and significance in the attainment of organisational objectives. The realisation of BIM business value requires a concerted effort by the asset owner to be able to determine and appraise the critical activities that drive business value in AM. Design/methodology/approach – The study adopted a qualitative research approach based on a multi-case study strategy that aimed to identify the key business processes that drive BIM business value in AM. The study involved a three-stage research design using interviews and document analysis to facilitate a cross-case analysis from the perspective of the activity systems and dimensions of BIM governance. Findings – The paper identified six critical activity systems that drive BIM business value for an asset owner: BIM strategy, contract management, lifecycle management, maintenance management, work-order management and value realisation management. The study found that the most developed activity system is the BIM strategy, and the least is value realisation management across all cases. Also, the paper points out that the most proficient BIM governance dimension is Process, and the least is People across the three cases. The study noted that the ability of an asset owner to realise BIM business value has maturity undertones and that the asset owner could derive BIM business value, if the six activity systems are effectively executed and continuously improved to an advanced stage of maturity. Originality – An original contribution of the study is the development of the understanding of asset owners in relation to the discovery of key activity systems that drive BIM business value in AM. Another significant contribution of this paper is the demonstration of a novel approach to evaluate organisational maturity of asset owners from the perspectives of the activity systems and BIM governance dimensions of people, process and technology.

Item Type: Article
Schools: Schools > School of the Built Environment > Centre for Urban Processes, Resilient Infrastructures & Sustainable Environments
Journal or Publication Title: Journal of Facilities Management
Publisher: Emerald
ISSN: 1472-5967
Related URLs:
Depositing User: Mustapha Munir
Date Deposited: 29 Jul 2020 13:28
Last Modified: 16 Feb 2022 05:13

Actions (login required)

Edit record (repository staff only) Edit record (repository staff only)


Downloads per month over past year