Business excellence in enhancing global competitive advantage in healthcare sector of UAE

Zainal, AY ORCID: https://orcid.org/0000-0002-5880-8390 and Salloum, SA ORCID: https://orcid.org/0000-0002-6073-3981 2021, Business excellence in enhancing global competitive advantage in healthcare sector of UAE , in: International Conference on Advanced Machine Learning Technologies and Applications, 20th-22nd March 2021, Cairo, Egypt.

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Abstract

The purpose of the study is to explore the role of business excellence in improving global competitive advantage in the UAE’s healthcare sector. The study explores various business excellence models and recognizes widely used models and the best model applicable to the UAE context, and evaluates factors that influence business excellence such as leadership, HRM, Quality management, customer satisfaction, information, and analysis on the quality results competitive advantage. The paper used a quantitative approach to gather primary data on the selected sector besides statistical analysis to evaluate the influence of business excellence factors on improving competitive advantage. The findings show a high maturity of organizational functioning in the healthcare industry to implement business excellence to improve their competitive advantage.

Item Type: Conference or Workshop Item (Paper)
Schools: Schools > School of Computing, Science and Engineering
Journal or Publication Title: Advances in Intelligent Systems and Computing
Publisher: Springer
Series Name: Advances in Intelligent Systems and Computing
ISBN: 9783030697167 (print); 9783030697174 (ebook)
ISSN: 2194-5357
Related URLs:
Depositing User: USIR Admin
Date Deposited: 22 Jun 2021 13:41
Last Modified: 22 Jun 2021 13:41
URI: http://usir.salford.ac.uk/id/eprint/61012

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