Strategic healthcare facilities management : a longitudinal case study in a private hospital group in the UK

Weicht, KK 2004, Strategic healthcare facilities management : a longitudinal case study in a private hospital group in the UK , MRes thesis, University of Salford.

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Abstract

Dramatic change takes place within the technological, social, political, regulatory, competitive, and economic context of health care delivery. For this reason, strategic management is gaining an important role. Healthcare managers have to understand their changing environment, develop a clear longterm strategy, and make decisions today that will influence their organisations for many years. Nuffield Hospitals have recognised the importance of the patient environment. Their customer focused approach of healthcare delivery is reflected through a Directorate of Planning and Facilities, where the patient environment is planned and lead in a strategic way. The single, longitudinal case study describes one of the first companies who worked with this approach in a period of immense growth and finds out that the patient environment is part of healthcare and therefore needs to be part of the business plan. In healthcare, strategic attention needs to be given towards non-medical, but not non-essential tasks. Effective management of facilities customer focused and tailor made, seen as a process, with strategic planning and leadership contributes to the well-being of the patient. Here the public sector can learn from success and failure related to facilities management, previously experienced in the private sector.

Item Type: Thesis (MRes)
Contributors: Alexander, K (Supervisor)
Schools: Schools > School of the Built Environment
Depositing User: Institutional Repository
Date Deposited: 29 Jun 2021 14:23
Last Modified: 29 Jun 2021 14:23
URI: http://usir.salford.ac.uk/id/eprint/61062

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