Investigating the influence of the elements of academic culture in ISO 9001 maintenance within Malaysian Public Higher Education

Basir, SA 2008, Investigating the influence of the elements of academic culture in ISO 9001 maintenance within Malaysian Public Higher Education , PhD thesis, University of Salford.

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Abstract

The research aim of this study was to develop a framework in which the elements of academic culture, which affect the ISO 9001 maintenance process within Malaysian Public Higher Education Institutions (MPHEIs), were identified and demonstrated. The main elements of the ISO 9001 maintenance process and academic culture were identified from literature. After synthesising those elements, a theoretical framework was developed which consisted of 4 main sections, i.e. ISO 9001 maintenance activities, ISO 9001 requirements, the elements of academic culture, and organisational benefits and performance. The theoretical framework was investigated within the MPHEI environment. Phenomenological philosophy and a qualitative approach were used in this study. The research strategy that was employed was case studies. These were used to deliver an indepth study and to gain rich data regarding the subject researched. Two Malaysian universities which had been certified with ISO 9001 for four years were selected. Only one faculty from each university was used in the case study. A semi-structured interview was used as the main method of data collection, and this was triangulated with document review, observation and archival records to enhance the credibility of the information gathered. Explanation building was employed to analyse the data collected. The research findings which emerged from the case studies were utilised to modify the theoretical framework, draw out the contributions of this study and offer recommendations for further related research. Taking into consideration the research findings, the theoretical framework changed significantly in terms of its sections and elements. The revised framework was developed to reflect the MPHEIs' environment. Therefore, the aim of this study was achieved: i.e. a framework was developed in which the elements of academic culture which affect the ISO 9001 maintenance process within MPHEIs were identified and demonstrated. The main contribution of this study was that the revised framework was used to discover how and why the elements of academic culture influenced ISO 9001 maintenance activities within MPHEIs.

Item Type: Thesis (PhD)
Contributors: Davies, J (Supervisor) and Rudder, A (Supervisor)
Schools: Schools > Salford Business School
Depositing User: Institutional Repository
Date Deposited: 16 Aug 2021 13:14
Last Modified: 27 Aug 2021 21:57
URI: http://usir.salford.ac.uk/id/eprint/61568

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