‘Trust’ in construction projects

McDermott, P, Khalfan, MMA and Swan, W ORCID: https://orcid.org/0000-0001-8780-6557 2005, '‘Trust’ in construction projects' , Journal of Financial Management of Property and Construction, 10 (1) , pp. 19-31.

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Abstract

• Trust is described as an elusive concept (Gambetta 1988), difficult to describe, understand and, therefore, manage. The Trust in Construction project undertook 6 exploratory case studies, of which 4 are presented in this paper, in order to understand how trust is formed, and the impact this has on project performance.
• The authors propose a model of the different forms of trust and the drivers and barriers to its development, derived through the case studies conducted. Through this model different approaches are identified that can either manage trust directly, or mitigate the factors that may cause its breakdown within project teams.
• The research focuses on the role of the commercial manger, the role of procurement mechanisms and the tools that are available to manage issues of project, commercial and relationship uncertainty, such as open book arrangements or partnering workshops, and sees how they can drive the level of trust within the project team.
• Based on both literature and experience of the case studies, the model identifies the risks to the development of trust and how they may be addressed. The paper also presents the trust inventory, developed during the case studies.

Item Type:	Article
Themes:	Subjects / Themes > H Social Sciences > HD Industries. Land use. Labor > HD0028 - 0070 Management. Industrial Management Subjects / Themes > T Technology > TA Engineering (General). Civil engineering (General) Built and Human Environment Subjects outside of the University Themes
Schools:	Schools > School of the Built Environment Schools > School of the Built Environment > Centre for Urban Processes, Resilient Infrastructures & Sustainable Environments
Journal or Publication Title:	Journal of Financial Management of Property and Construction
Publisher:	Glasgow Calledonian University
Refereed:	Yes
ISSN:	1366-4387
Depositing User:	H Kenna
Date Deposited:	05 Oct 2007 09:46
Last Modified:	27 Aug 2021 22:02
URI:	https://usir.salford.ac.uk/id/eprint/636

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