Managing the 'seamless service': primary care groups in the new NHS

Willcocks, S and Conway, A 2002, 'Managing the 'seamless service': primary care groups in the new NHS' , Health Services Management Research, 15 (2) , pp. 106-115.

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Abstract

This paper reports on empirical work examining the conseqences for the development of the role of Primary Care Groups of the shift from competition (in the internal market) to relationships based on collaboration and partnership. Previous work (Conway and Willcocks, 1998; Willcocks and Conway, 1999) firstly developed a conceptual framework emphasizing the development of relationships between Primary Care Groups and their key stakeholders (for example, Health Authorities, Local Authorities and Trusts) and, secondly, sought to test this framework empirically through case study analysis of two Primary Care Groups in the north of England. This paper takes the research further and focuses on one of these Primary Care Groups, providing an in-depth analysis of particular issues such as the rationale for the particular configuration of this organization and the chosen working arrangements, the role and function of the Board and individual members, and the problems encountered in the first year of operation.

Item Type:	Article
Themes:	Subjects / Themes > H Social Sciences > HD Industries. Land use. Labor > HD0028 - 0070 Management. Industrial Management Subjects / Themes > R Medicine > R Medicine (General) Health and Wellbeing Subjects outside of the University Themes
Schools:	Schools > Salford Business School > Salford Business School Research Centre
Journal or Publication Title:	Health Services Management Research
Publisher:	Royal Society of Medicine
Refereed:	Yes
ISSN:	0951-4848
Depositing User:	H Kenna
Date Deposited:	16 Oct 2007 10:15
Last Modified:	27 Aug 2021 22:03
URI:	https://usir.salford.ac.uk/id/eprint/778

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