Reflections on issues of power in packaged software selection

Light, BA ORCID: and Howcroft, D 2006, 'Reflections on issues of power in packaged software selection' , Information Systems Journal, 16 (3) , pp. 215-235.

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The adoption of packaged software is becoming increasingly common in a variety of organizations and much of the packaged software literature presents this as a straightforward, linear process based on rationalistic evaluation. This paper applies the framework of power relations developed by Markus and Bjørn-Andersen to a longitudinal study concerning the adoption of a customer relationship management package in a small organization. This is used to highlight both overt and covert power issues within the selection and procurement of the product and illustrate the interplay of power between senior management, information technology (IT) managers, IT vendors and consultants and end-users. The paper contributes to the growing body of literature on packaged software and also to our understanding of how power is deeply embedded within the surrounding processes.

Item Type: Article
Themes: Subjects / Themes > Q Science > QA Mathematics > QA075 Electronic computers. Computer science > QA076 Computer software
Subjects outside of the University Themes
Schools: Schools > School of Arts & Media
Schools > School of Arts & Media > Arts, Media and Communication Research Centre
Journal or Publication Title: Information Systems Journal
Publisher: Blackwell Publishing
Refereed: Yes
ISSN: 13501917
Depositing User: H Kenna
Date Deposited: 24 Dec 2008 12:27
Last Modified: 27 Aug 2021 22:03

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