Going beyond 'misfit' as a reason for ERP package customisation

Light, BA ORCID: https://orcid.org/0000-0002-0038-8979 2005, 'Going beyond 'misfit' as a reason for ERP package customisation' , Computers in Industry, 56 (6) , pp. 606-619.

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In an attempt to deal with the potential problems presented by existing information systems, a shift towards the implementation of ERP packages has been witnessed. The common view, particularly the one espoused by vendors, is that ERP packages are most successfully implemented when the standard model is adopted. Yet, despite this, customisation activity still occurs reportedly due to misalignment between the functionality of the package and the requirements of those in the implementing organisation. However, it is recognised that systems development and organisational decision-making are activities influenced by the perspectives of the various groups and individuals involved in the process. Thus, as customisation can be seen as part of systems development, and has to be decided upon, it should be thought about in the same way. In this study, two ERP projects are used to examine different reasons why customisation might take place. These reasons are then built upon through reference to the ERP and more general packaged software literature. The study suggests that whilst a common reason for customising ERP packages might be concerned with functionality misfits, it is important to look further into why these may occur, as there are clearly other reasons for customisation stemming from the multiplicity of social groups involved in the process.

Item Type: Article
Themes: Subjects / Themes > H Social Sciences > HF Commerce > HF5001 Business
Subjects / Themes > Q Science > QA Mathematics > QA075 Electronic computers. Computer science > QA076 Computer software
Subjects outside of the University Themes
Schools: Schools > School of Arts & Media
Schools > School of Arts & Media > Arts, Media and Communication Research Centre
Journal or Publication Title: Computers in Industry
Publisher: Elsevier
Refereed: Yes
ISSN: 01663615
Depositing User: H Kenna
Date Deposited: 05 Jan 2009 09:19
Last Modified: 27 Aug 2021 22:03
URI: https://usir.salford.ac.uk/id/eprint/870

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