The maintenance implications of the customization of ERP software

Light, BA ORCID: https://orcid.org/0000-0002-0038-8979 2001, 'The maintenance implications of the customization of ERP software' , Journal of Software Maintenance: Research and Practice, 13 (6) , pp. 415-429.

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Abstract

Enterprise resource planning (ERP) software is a dominant approach for dealing with legacy information system problems. In order to avoid invalidating maintenance and development support from the ERP vendor, most organizations reengineer their business processes in line with those implicit within the software. Regardless, some customization is typically required. This paper presents two case studies of ERP projects where customizations have been performed. The case analysis suggests that while customizations can give true organizational benefits, careful consideration is required to determine whether a customization is viable given its potential impact upon future maintenance.

Item Type:	Article
Themes:	Subjects / Themes > H Social Sciences > HF Commerce > HF5001 Business Subjects / Themes > Q Science > QA Mathematics > QA075 Electronic computers. Computer science > QA076 Computer software Subjects outside of the University Themes
Schools:	Schools > School of Arts & Media Schools > School of Arts & Media > Arts, Media and Communication Research Centre
Journal or Publication Title:	Journal of Software Maintenance: Research and Practice
Publisher:	John Wiley & Sons Ltd.
Refereed:	Yes
ISSN:	1532060X
Depositing User:	H Kenna
Date Deposited:	05 Jan 2009 09:37
Last Modified:	27 Aug 2021 22:03
URI:	https://usir.salford.ac.uk/id/eprint/872

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