Diabetes related communications in community pharmacy : reflections on the findings from a feasibility study

Featherstone, VA, Haigh, N, Campion, P, Edmondson, H, Tee, KH and Innes, A 2007, Diabetes related communications in community pharmacy : reflections on the findings from a feasibility study , in: Health Services Research & Pharmacy Practice Conference, 2nd-3rd April 2007, School of Pharmacy, Keele University.

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Abstract

Aims: To assess the feasibility of keeping a log of diabetes-related communication in a community pharmacy and to explore the potential of the logs to reflect diabetes-related communications within pharmacies. Design: A reflective log-keeping exercise in community pharmacies (duration, four weeks) of any diabetes-related communication taking place between pharmacy staff and their service users, and any signposting made to and from other relevant health professionals. Subjects and setting: Nine community pharmacy branches of the Independent Pharmacy Care Centres PLC based in Hull, East Yorkshire and North & North East Lincolnshire. Outcome measures: A description of the form and nature of diabetes-related communication. Feedback on the practicalities of keeping the log. Results: Twenty-two communications were logged; 21 involved direct face-to-face contact and one log involved a telephone conversation. Two-thirds of the communications involved conversations with patients with diabetes, one-third were with a partner/family member. The conversations captured fell into five categories: sugar-free medicines, blood glucose testing meters, prescription medicines, diabetes-specific education/ information, and an unclassified category. The logs demonstrated that communications can involve all members of the staff team, working independently or jointly across roles in the pharmacy. Conclusion: Community pharmacies were actively involved in providing diabetes-health-related information/education and support. Communications involved directly assisting people with diabetes and providing information to people supporting others with a diagnosis of diabetes. We propose that the logs provide a valuable means of acquiring information about the form and nature of diabetes-related communication and signposting within community pharmacy.

Item Type: Conference or Workshop Item (Poster)
Themes: Subjects / Themes > R Medicine > R Medicine (General)
Health and Wellbeing
Schools: Schools > School of Health and Society > Centre for Applied Research in Health, Welfare and Policy
Journal or Publication Title: International Journal of Pharmacy Practice : Special Issue: HSRPP Abstracts
Publisher: Wiley
Refereed: No
ISSN: 0961-7671
Related URLs:
Depositing User: Users 29196 not found.
Date Deposited: 17 Aug 2010 15:23
Last Modified: 09 Dec 2020 15:46
URI: http://usir.salford.ac.uk/id/eprint/9579

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