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Bull, C and Adam, A 2011, 'Virtue ethics and customer relationship management: towards a more holistic approach for the development of best practice' , Business Ethics: A European Review, 20 (2) , pp. 121-130. |
Bull, C and Adam, A 2010, 'Customer relationship management information systems (CRM-IS) and the realisation of moral agency' , Journal of Information, Communication and Ethics in Society, 8 (2) , pp. 164-177. |