Down-to-earth issues in mandatory information system use

Ahmad, H 2013, Down-to-earth issues in mandatory information system use , PhD thesis, Salford: University of Salford.

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A literature review of information system (IS) use issues provides evidence that the current issues appear to be limited when looking at those that are meaningful to system users. The current issues covered are often not those encountered in everyday IS use that might affect the quality use of IS. The problems found with the current literature are wrong perspective, narrow theoretical focus, ignores indirect issues, hidden issues and plethora of issues. This thesis suggests that a true understanding of IS use requires attention to many 'everyday' real-life issues; what this study calls Down-To-Earth (DTE) issues. DTE relates to users' experience. The theoretical literature on a topic like IS use often misses the DTE issues that are important in real life. The conceptual tools based on Herman Dooyeweerd's philosophy are used. Dooyeweerd's has opened up a new way of looking at IS use from a DTE perspective, in terms of aspects that are spheres of meaning. Dooyeweerd's aspects are used as 'lenses' during the analysis stage. The primary purpose of this study is to explore the notion of DTE issues and how Dooyeweerd's aspects can support it theoretically and also provide a DTE method for practical analysis of situations of IS use. An empirical study was undertaken in Malaysia, using a standard qualitative research method augmented with Dooyeweerd's aspects. Open interviews were undertaken with IS users, whose comments were analysed to identify what they found meaningful. As a result, the range of issues that emerged was widened; issues were more specific to the context, hidden issues were revealed and the plethora of issues are categorised.

Item Type: Thesis (PhD)
Schools: Schools > Salford Business School
Depositing User: USIR Admin
Date Deposited: 08 Mar 2016 16:22
Last Modified: 04 Aug 2022 11:23

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