Use of text messaging to collect real-time feedback from healthcare users about the healthcare environment

Patel, S ORCID: https://orcid.org/0000-0002-6058-8382 and Cain, R 2012, Use of text messaging to collect real-time feedback from healthcare users about the healthcare environment , in: Advances in Healthcare through Digital consultations and Three Million Lives: What needs to be done? 3rd Annual IDH Conference, 21 November 2012, Warwick, UK.

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Abstract

In this paper we propose the use of text messaging as a real-time technological method to collect feedback from healthcare users about the healthcare environment. Healthcare users (whether that is patients, carers, visitors or staff) will be offered the option to use a free text messaging service to give feedback about the cleanliness of the environment and food that is provided within the hospital.

Item Type:	Conference or Workshop Item (Paper)
Schools:	Schools > School of Health and Society
Funders:	Engineering and Physical Sciences Research Council (EPSRC)
Depositing User:	S Patel
Date Deposited:	04 Jun 2018 10:35
Last Modified:	04 Jun 2018 15:03
URI:	http://usir.salford.ac.uk/id/eprint/47217

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