Enclosing a pen to improve response rate to postal questionnaire: an embedded randomised controlled trial

Cunningham-Burley, R ORCID: https://orcid.org/0000-0001-8724-8276, Roche, J, Fairhurst, C, Cockayne, S ORCID: https://orcid.org/0000-0002-1288-5497, Hewitt, C, Iles-Smith, HM ORCID: https://orcid.org/0000-0002-0520-2694 and Torgerson, DJ ORCID: https://orcid.org/0000-0002-1667-4275 2020, 'Enclosing a pen to improve response rate to postal questionnaire: an embedded randomised controlled trial' , F1000Research, 9 , p. 577.

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Background: Poor response to questionnaires collecting outcome data in randomised controlled trials (RCTs) can affect the validity of trial results. The aim of this study within a trial (SWAT) was to evaluate the effectiveness of including a pen with a follow-up postal questionnaire on response rate. Methods: A two-armed RCT was embedded within SSHeW (Stopping Slips among Healthcare Workers), a trial of slip-resistant footwear to reduce slips in NHS staff. Participants were randomised 1:1 to receive a pen or no pen with their follow-up questionnaire. The primary outcome was the proportion of participants who returned the questionnaire. Secondary outcomes were: time to response, completeness of response, and whether a postal reminder notice was required. Data were analysed using logistic regression, linear regression and Cox proportional hazards regression. Results: Overall, 1466 SSHEW trial participants were randomised into the SWAT. In total, 13 withdrew from the host trial before they were due to be sent their follow-up questionnaire, 728 participants received a pen with their questionnaire, and 725 did not receive a pen. A questionnaire was returned from 67.7% of the pen group and 64.7% of the group who did not receive a pen. There was no significant difference in return rates between the two groups (OR 1.15, 95% CI 0.92 to 1.43, p=0.22), nor level of completeness of the questionnaires (AMD -0.01, 95% CI 0.06 to 0.05, p=0.77). There was weak evidence of a reduction in the proportion of participants requiring a reminder and in time to response in the pen group. Conclusion: Inclusion of a pen with the follow-up postal questionnaire sent to participants in the SSHeW trial did not statistically significantly increase the response rate. These results add to the body of evidence around improving response rates in trials. Trial registration: ISRCTN 33051393 (for SSHEW). Registered on 14/03/2017.

Item Type: Article
Schools: Schools > School of Health and Society > Centre for Health Sciences Research
Journal or Publication Title: F1000Research
Publisher: F1000Research
ISSN: 2046-1402
Related URLs:
Funders: National Institute for Health Research (NIHR) Public Health Research Programme, Health and Safety Executive (HSE)
Depositing User: Professor Heather Iles-Smith
Date Deposited: 20 Nov 2020 14:10
Last Modified: 16 Feb 2022 06:17
URI: https://usir.salford.ac.uk/id/eprint/58883

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