Mobile instant messaging for reference queries post COVID-19

Adetayo, A ORCID:, Salvador, M, Oyeniyi, W and Oladipo, Y 2023, 'Mobile instant messaging for reference queries post COVID-19' , The Reference Librarian, 64 (1) , pp. 17-34.

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The study investigated whether students would prefer mobile instant messaging versus in-person enquiries for reference queries post-COVID-19. A descriptive survey research design was utilized in the study. The population consisted of 245 Adeleke University undergraduates that partook in library orientation programme. A descriptive statistic was employed to analyze the data. Findings indicated that the most preferred mobile instant messaging for reference queries by students are WhatsApp, Instagram, Telegram, default text messenger and Facebook Messenger. However, the most significant problem of using mobile instant messaging for reference queries were discovered to be internet access issues. The study concluded that Adeleke University undergraduate students prefer to utilize mobile instant messaging to make reference queries rather than in-person reference queries post-COVID-19, hence reference librarians should enhance their use of mobile instant messaging to receive reference queries.

Item Type: Article
Schools: Schools > Salford Business School
Journal or Publication Title: The Reference Librarian
Publisher: Informa UK Limited
ISSN: 1541-1117
Funders: report
SWORD Depositor: Publications Router
Depositing User: Publications Router
Date Deposited: 01 Mar 2023 08:59
Last Modified: 01 Mar 2023 08:59

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